Refund & Cancellation Policy

EZHR ONLINE

Last Updated: August 15, 2026

This Refund and Cancellation Policy applies to services and digital products purchased through EZHR ONLINE.

Because our products and services have different characteristics, refund and cancellation terms may vary depending on the type of service or product purchased.

This Policy is subject to any mandatory consumer rights and protections applicable under the laws of the United Arab Emirates.

1. Marketing and Consulting Services

If EZHR ONLINE has not yet started providing the service, a customer may request cancellation and a refund, subject to the applicable order terms.

If the service has already started, any refund may be full or partial depending on the work completed and the value of the services already provided, subject to applicable mandatory legal rights.

If a contracted service has not been provided or has been materially delivered contrary to the agreed scope, we will first attempt to correct the issue or re-perform the affected portion of the service.

Where the issue cannot reasonably be corrected or the service cannot be properly re-performed, the customer may be eligible for a full or partial refund as required by applicable law.

2. Website and E-Commerce Development

Website and e-commerce development services are generally customized according to customer requirements.

Work typically begins after payment and the required information, files, approvals, and access credentials have been received.

If cancellation is requested before work begins, the refund request may be reviewed according to the applicable order terms.

Once design or development work has started, a full refund may not be available. Any refund will be assessed based on:

  • Work already completed.
  • Time and resources used.
  • Designs or files produced.
  • Project stage.
  • Amount paid.
  • Agreed scope of work.

Where a material defect exists or the agreed service has not been properly provided, we will generally provide a reasonable opportunity to correct or re-perform the affected service before determining the final refund outcome, unless applicable law provides otherwise.

3. Digital Products, Software and Plugins

Digital products may include:

  • Plugins.
  • Add-ons.
  • Software.
  • Templates.
  • Digital tools.
  • Digital files.
  • Licenses.

Due to the nature of digital products, refund eligibility may differ from physical goods or unstarted services.

Once a product has been downloaded, accessed, or its license has been activated, a refund may not be available in certain circumstances, without limiting any mandatory consumer rights under applicable law.

If a product:

  • Has a material defect.
  • Does not function according to its advertised specifications.
  • Is materially different from its published description.
  • Cannot be used in a supported environment.
  • Has a qualifying technical defect.

The customer should contact technical support first.

We will make reasonable efforts to diagnose and resolve the issue through troubleshooting, updates, fixes, or other appropriate solutions where possible.

If a qualifying defect is confirmed and cannot reasonably be resolved, the refund request may be reviewed under this Policy and applicable law.

4. Compatibility Issues

Before purchasing software, plugins, or add-ons, customers are responsible for reviewing:

  • System requirements.
  • WordPress version requirements.
  • WooCommerce requirements, where applicable.
  • PHP version requirements.
  • Supported browsers.
  • Supported operating systems.
  • Required third-party services.
  • Other technical requirements stated on the product page.

Incompatibility with an unsupported or undisclosed environment does not automatically constitute a qualifying defect.

However, if the published specifications are inaccurate or the product fails to operate in a supported environment according to its advertised specifications, the issue will be reviewed under this Policy and applicable consumer rights.

5. Subscriptions

Customers may cancel subscriptions according to the applicable subscription plan terms.

Cancellation prevents future renewals but does not necessarily result in a refund for a subscription period that has already started.

Billing errors, unauthorized charges, or other legally qualifying circumstances may be reviewed upon request.

6. Duplicate Orders

If a customer accidentally purchases the same product or service more than once, they should contact us as soon as possible.

We may review the transaction and may cancel or refund the duplicate purchase where the duplicated product or service has not already been used or provided.

7. Unauthorized Payments

If you believe that a payment was made using your account or payment method without authorization, please contact us immediately.

We may request additional information to verify the transaction.

You should also contact your bank or payment provider where unauthorized payment activity is suspected.

8. How to Request a Refund

Refund requests should be submitted to:

[Official Support Email]

The request should preferably include:

  • Full name.
  • Email address used for the purchase.
  • Order number.
  • Product or service name.
  • Purchase date.
  • Reason for the refund.
  • Description of the issue, where applicable.

We may request additional information to verify the order.

9. Refund Review

Each refund request may be reviewed based on:

  • Product or service type.
  • Delivery or implementation status.
  • Date of the request.
  • Product usage.
  • Existence of a defect or technical issue.
  • Published product or service description.
  • Information provided by the customer.
  • Mandatory legal rights.

Nothing in this Policy excludes or limits any right that cannot legally be excluded or limited.

10. Refund Processing

Once a refund is approved, the amount will generally be returned to the original payment method where possible.

Additional processing time may be required by the bank or payment provider.

EZHR ONLINE does not control the processing time imposed by banks or payment providers.

11. Services Already in Progress

Where a customer requests cancellation after a service has started, the refund may be partial or unavailable depending on the project stage and work already completed, subject to applicable mandatory legal rights.

12. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time.

The updated version will be published on this page with a revised “Last Updated” date